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Shipping and Returns

As soon as you place your order, you will receive an order confirmation e-mail. This means that we have received your order in our system and pre-authorized your credit card for the purchase.


All products are shipped and delivered the same day the product was purchased amd delivery is free of charge


*Product keys are emailed out within 5 minutes of purchase if ordered between 8:00 am - 9:59 pm Eastern Time, 7 Days a week, 365 days a year.

Please give up to 30 minutes if you have not received your email with the product code and instructions.

We always send 2 emails to make sure you have received our email in your inbox. If 30 minutes have passed since the time of purchase, and you have not received your product keys, please email us at with your name or order number, and we will reply right away to your email with your product code and instructions.


Refunds - 14 Days


Ground: 1-2 days processing time. 4 - 10 Business days for delivery

Express Saver: 1-2 days processing time. 2 - 3 Business days for delivery

Standard Overnight: 1-2 days processing time. 1 business day for delivery.

Please keep in mind that the listed times are an estimation and, depending on product availability, it is possible that your product may arrive on a sooner date.


Get PC Online strives to provide our customers with superior assistance in regards to our return services. To ensure that our customers are satisfied with the product(s) they order, we offer a 30-day product guarantee. Within 30 days of delivery, Get PC Online will refund the full amount, minus the cost of shipping on new, unopened items. You must obtain authorization before returning any product by contacting us by email at Get PC Online will pay the return shipping for the incorrect or defective item in the event of a Get PC Online shipping error. Customers shall expect to receive their refund within 2-4 weeks. This time frame estimate includes the shipping transit time back to our company location, an authorization check and your refund processing time. Refunds are only issued back in the form of the original method of payment. If a customer has received an incorrect or defective item due to an error on our part and would like to receive a replacement, Get PC Online will pay the return shipping price for the incorrect item and ship the correct item out to the customer using upgraded shipping.

Microsoft Lifetime/Perpetual keys delivered via email – Please see below for details.


Microsoft perpetual license keys and Monthly/Yearly Office 365 subscriptions purchased online at offer a 30 day, 100% money-back guarantee. You may receive a refund by contacting our Customer Service team within 30 days of your purchase. After that 30-day window, we will not provide a refund. We do not prorate refunds or offer partial refunds. Customers shall expect to receive their refund within 3 to 5 Business days.

Physical Delivery for Microsoft License keys & Office 365

Physical shipping of keys such as Installation Disk, Box, Key Card - Non-refundable (if the product key has been used/activated.)

Get PC Online will process the product/license key through manufacturer verification to make sure the product has not yet been activated or tampered with. Once this verification process is complete and the product has passed, Get PC Online will refund the purchase price of the product to the original method of payment.