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Refund policy

Get PC Online strives to provide our customers with superior assistance in regard to our return services. To ensure that our customers are satisfied with the product(s) they order, we offer a 30-day money-back guarantee for physical products only.

Electronic delivery for Microsoft product keys and licenses

Get PC Online doesn't offer any refunds for digitally delivered products. It is customer responsibility to install correct software and purchase correct product key.

Physical Products

Within 30 days of delivery, Get PC Online will refund the full amount, minus the cost of shipping on new, unopened items. You must obtain authorization before returning any product by contacting us by email at

 Get PC Online will pay the return shipping for the incorrect or defective item in the event of a Get PC Online shipping error. Customers shall expect to receive their refund within 2-4 weeks. This time frame estimate includes the shipping transit time back to our company location, an authorization check, and your refund processing time. Refunds are only issued back in the form of the original method of payment. If a customer has received an incorrect or defective item due to an error on our part and would like to receive a replacement, Get PC Online will pay the return shipping price for the incorrect item and ship the correct item out to the customer using upgraded shipping.

Microsoft Monthly License

Microsoft Monthly subscriptions offer a 7 day, 100% money-back guarantee. You may receive a refund by contacting our Customer Service team within 7 days of your purchase. Customers shall expect to receive their refund within 3 to 5 Business days